Book a Hair Appointment

CANCELLATION POLICY: We understand that sometimes schedules change and therefore request a minimum of 24 hours for all appointment cancellations. Cancellations made in this 24 hour window and no-shows are subject to a charge of 100% of the service cost. Furthermore, a non-transferable deposit may be required if the client reschedules an appointment more than once. 

LATENESS POLICY: Please note that if you are over 15 minutes late to your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. The client will be charged for the last minute cancellation.   

REFUND POLICY: At New Reflections, we pride ourselves on exceptional quality of work. We will do our best to ensure all guests are satisfied with their service. Due to unforeseen variables we understand that sometimes things do not go as expected. Please reach out to the salon within 24 hours of your service if any adjustments need to be made. While adjustments can be made, no refunds will be issued and we will do our best to schedule adjustments in a timely manner.  

EXTRA PERSONS POLICY: We understand that finding caretakers for individuals who rely on you can be hard. We request that you do not bring any extra people with you to your appointment as we are limited on space in the salon. This includes children of all ages. If you and a friend or family member would like to be booked together for your services please reach out to your stylist for special accommodations as this is usually an easy request to honor.